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Store Policy

Our Standards and Policies

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Welcome to Cathy Stephen Atelier– Where Luxury Meets Craftsmanship

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At Cathy Stephen Atelier, we take pride in creating exquisite, handcrafted, and custom-made luxury outfits for special events, children, and women who appreciate couture artistry.

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Every piece we design is a masterpiece, meticulously crafted using the finest materials, intricate embellishments, and flawless craftsmanship.

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Our mission is to provide an unparalleled luxury experience, from the first consultation to the final unveiling of your bespoke outfit.

We understand that couture fashion is more than just clothing—it’s an expression of elegance, style, and individuality.

That’s why we are committed to offering personalized service, ensuring each client feels valued and confident when choosing us for their special moments.

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Our Commitment to You

Your satisfaction is at the heart of everything we do. We promise to provide:

✔ Exquisite Craftsmanship – Each outfit is hand-crafted with precision and luxury finishing.
✔ Personalized Service – Custom-made designs tailored to your specific vision.
✔ High-Quality Materials – We source premium fabrics, embellishments, and accessories to ensure superior quality.
✔ Transparent Communication – We keep you informed throughout the creation process.
✔ Reliable Customer Support – We are always available to assist you with any inquiries or concerns.

 

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How to Contact Us

We understand that ordering a luxury bespoke outfit requires trust, attention to detail, and seamless communication. Our dedicated customer care team is available to assist you with any inquiries regarding our designs, ordering process, or after-sales support.

📧 Email: For all inquiries, please email us at info@cathystephen.com

We aim to respond within 24 hours during business days.

💬 WhatsApp: For a swift response outside our working hours, you can reach us on WhatsApp at +2347060911600. This is the fastest way to get assistance regarding orders, custom requests, or urgent queries.

📍 Atelier & Showroom Visits: If you’d like to visit our studio for an in-person consultation or fitting, please schedule an appointment in advance.

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New Custom Design Request Process

Since we specialize in custom-made luxury designs, all orders follow a detailed consultation and design process to ensure the perfect fit and execution.

Step 1: Consultation – Share your vision with us via email, WhatsApp, or an in-person appointment. We will discuss the event, fabric choices, and desired embellishments.

Step 2: Design & Confirmation – We sketch a unique design based on your preferences and finalize details such as measurements, pricing, and turnaround time.

Step 3: Production & Updates – Our skilled artisans begin creating your custom made piece, and we provide updates on its progress where necessary.

Step 4: Quality Check & Delivery – Once completed, each outfit undergoes a rigorous quality check before being delivered to you, after your approval.

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Working Hours

Our customer care team is available during the following hours:

🕙 Monday - Friday: 8am to 9pm
🕚 Saturday - 10am to 9pm
🕚Sunday - WhatsApp messages only: 1pm to 6pm

🛑Public Holidays- Closed

For urgent queries outside working hours, please contact us on WhatsApp for a quicker response.

 

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Order Modifications & Cancellations

Since all our designs are made-to-order and tailored to each client, we do not accept cancellations once production has begun. However, minor modifications may be allowed within 48 hours of placing your order, depending on the stage of production.

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Returns & Exchanges

Due to the nature of bespoke couture, we do not offer returns or exchanges. However, if there is an issue with your order, please contact us immediately, and we will work towards a satisfactory resolution.

 

 

Privacy & Confidentiality

We value your privacy and handle all client details, including measurements and design preferences, with the utmost discretion. Your information is never shared with third parties.

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Thank You for Choosing Cathy Stephen Atelier

We appreciate your trust in us to create timeless luxury pieces for your most cherished occasions. If you have any questions or need assistance, please reach out—we are here to make your couture experience seamless and extraordinary!

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📧 Email: info@cathystephen.com
💬 WhatsApp: +2347060911600
 

WHOLESALE INQUIRIES

Wholesale Inquiries

Are you a retailer looking to offer exquisite, luxury couture outfits for children and women in your store? At Cathy Stephen Atelier, we provide high-end, custom-made fashion pieces that exude elegance, craftsmanship, and timeless style.

We are excited to partner with boutiques, department stores, and fashion retailers who want to offer their customers unique, high-quality couture designs.

Our luxury outfits are perfect for special events, weddings, birthdays, and red-carpet moments, ensuring your customers always have access to premium, exclusive fashion.

 

Why Choose Our Products for Your Store?

✨ Luxury Craftsmanship – Each outfit is designed with precision, using high-quality fabrics, hand embellishments, and couture finishing.
✨ Exclusive Designs – Stand out with custom, made-to-order styles that aren’t mass-produced.
✨ High-Profit Margins – Our wholesale discount allows you to maximize your profits while offering customers premium fashion.
✨ Reliable & Professional Service – We are committed to ensuring a smooth wholesale ordering process with clear communication and timely delivery.

 

Wholesale Pricing & Minimum Order Quantity

  • To qualify for wholesale pricing, a mandatory minimum order of 30 outfits (mixed styles and sizes of your choice) is required.

  • All products marked as "VVIP Star Outfits" are offered at 15% discounts for wholesale orders.

  • All products marked as "Best Seller" are offered at 25% discounts for wholesale.

  • Enjoy an exclusive 40% discount off the rest of other unmarked products ordered at a wholesale.

  • Cost of shipping is incurred by clients.

  • Shipping fee is discussed when you contact us, and differs according to location.

 

How to Order

  1. Browse Our Collection – Choose from our range of luxury designs or request custom selections tailored to your clientele.

  2. Submit Your Wholesale Inquiry – Kindly use the Contact Form to Contact us via email or WhatsApp to discuss pricing, styles, and availability.

  3. Confirm Your Order – Once selections are finalized, we will send an invoice and begin production.

  4. Production & Delivery – Our skilled artisans will carefully craft each piece, and once completed, we will ship your order directly to you.

 

Custom Wholesale Options

We also offer exclusive customization for retailers who want unique, branded designs tailored to their market. Whether you need specific colors, fabrics, or embellishments, we can create a custom wholesale collection just for you.

 

Get in Touch

Interested in becoming a wholesale partner? We’d love to collaborate!

📧 Email Us: info@cathystephen.com
💬 WhatsApp for Quick Response: +2347060911600
📍 Visit Us: [Contact to book an appointment

Let’s take luxury fashion to the next level together! 🚀✨

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Payment Methods

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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