Faq

Can I return or exchange my order?

Since all our pieces are custom-made, we do not offer refunds. However, we allow exchanges or modifications for sizing adjustments or order errors. Contact us within 48 hours of delivery for assistance.

How do I book a consultation?

You can book a paid consultation for custom designs or physical appointments through our website. The consultation fee is deductible from your final order.

How long does it take to complete a custom order?

Production time typically takes 3 – 6 weeks, depending on the design’s complexity. If you need your outfit sooner, rush orders are available at an additional cost.

What if I receive a damaged or incorrect order?

We take great care in crafting and packaging our pieces. If you receive a defective or incorrect item, please contact us within 48 hours with photos, and we’ll work on a resolution.

Do you offer worldwide shipping?

Yes! We ship our luxury couture outfits worldwide using trusted courier services. Shipping costs and delivery times vary depending on your location. International customers may also be responsible for customs duties and taxes.

Do you offer wholesale options?

Yes! Retailers can purchase our luxury couture outfits at 40% off with a minimum order of 30 pieces. Contact us for wholesale inquiries.

How can I contact you for further inquiries?

We’re happy to assist you! You can reach us via: 📧 Email: info@cathystephen.com 💬 WhatsApp (For Quick Response): +2347060911600

Do you accept urgent/rush orders?

Yes, we offer rush orders for an additional fee. Availability depends on the complexity of the design and our current workload. Please contact us before placing your order to confirm.

What payment methods do you accept?

We accept payments via bank transfer, credit/debit cards, and mobile payment options. Full payment is required before production begins.

Are all your outfits custom-made?

Yes, every piece we create is custom-made with the finest craftsmanship. We tailor each design to your measurements and specifications, ensuring a perfect fit and unique style.