Yes! We ship our luxury couture outfits worldwide using trusted courier services like DHL, FedEx and UPS. Shipping costs and delivery times vary depending on your location. International customers are responsible for any customs duties and charges, especially in USA, UK and across Europe.

Yes, every piece we create is custom-made with the finest craftsmanship. We tailor each design to your specific measurements and specifications, ensuring a perfect fit and unique style.

Production time typically takes 5 to 6 weeks, depending on the design’s complexity. Adult wears which includes formal and evening wears, typically takes up to 8 weeks. Wedding gowns / Bridals takes 12 weeks for production and delivery. However, If you need your outfit sooner, rush orders are available at an additional cost, where we'll expedite your order's production and delivery.

Yes, we offer rush orders for an additional fee. Availability depends on the complexity of the design and our current workload. Please contact us before placing your order to confirm.

You can book a paid consultation for custom designs or physical appointments through our website. The consultation fee is deductible from your final order.

We accept payments via Paypal, Paystack, bank transfers, and credit/debit cards options. Full payment is required before production begins.

Yes! Retailers can purchase our luxury couture outfits at 40% off with a minimum order of 30 pieces. Contact us for wholesale inquiries.

Since all our pieces are custom-made, we do not offer refunds. However, we allow exchanges or modifications for sizing adjustments or order errors. Contact us within 48 hours of delivery for assistance.

We take great care in crafting and packaging our pieces. If you receive a defective or incorrect item, please contact us within 48 hours with photos, and we’ll work on a resolution.

We’re happy to assist you! You can reach us via: 📧 Email: info@cathystephen.com 💬 WhatsApp message (For Quick Response): +2347060911600